Frequently Asked Questions

Find quick answers to common questions about Vectly. Can't find what you're looking for? Contact [email protected].

General Questions

What is Vectly?

Vectly is an AI-powered chat platform that provides access to multiple AI models (Claude, GPT-4, etc.) through a unified interface. It features document uploads, GitHub integration, project organization, and transparent credit-based pricing.

How is Vectly different from ChatGPT or Claude?

Unlike single-model platforms, Vectly offers:

• Multiple AI models in one place
• Project-based organization
• Document and code repository integration
• Transparent pay-per-use pricing
• Advanced features like web search and reasoning modes
• No monthly subscription required (pay-as-you-go option)

Which AI models are available?

Current models include:

• Claude 4 (Opus & Sonnet)
• GPT-4.1 Turbo
• GPT-4o (with vision)
• GPT-4o Mini
• O1 Preview & O1 Mini
• More models coming soon

Is Vectly suitable for my use case?

Vectly works great for:

• Software development and debugging
• Research and analysis
• Content creation and writing
• Learning and education
• Business intelligence
• Any task requiring AI assistance

Getting Started

How do I sign up?

1. Visit vectly.ai
2. Click "Sign Up" or "Get Started"
3. Choose email or social login (Google/GitHub)
4. Verify your email if needed
5. Start with 25 free credits

Do I need a credit card to start?

No! Every new account gets 25 free credits. You only need payment info when:

• Purchasing additional credits
• Subscribing to a paid plan
• Free credits are exhausted

What can I do with 25 free credits?

Approximately:

• 50-100 messages with GPT-4o Mini
• 15-25 messages with Claude Sonnet
• 10-15 messages with GPT-4
• 2-5 messages with Claude Opus
• Actual usage depends on message length

How do I choose the right AI model?

Quick guide:

• Quick questions: GPT-4o Mini
• General tasks: GPT-4.1 Turbo or Claude Sonnet
• Complex analysis: Claude Opus
• Reasoning tasks: O1 models
• Image analysis: GPT-4o See our AI Models guide for details.

Credits and Billing

What are credits?

Credits are Vectly's universal currency:

• 1 credit = $0.001 (one-tenth of a cent)
• Different models use different amounts
• You see exact usage per message
• Complete transparency in costs

How are credits calculated?

Credits are based on:

• Model selected: Premium models cost more
• Input length: Your message tokens
• Output length: AI response tokens
• Features used: Web search, reasoning add costs
• See real-time usage in each chat

What's the difference between subscription and purchased credits?

Subscription Credits:

• Included monthly with plans
• Reset each billing cycle
• Don't roll over
• Used first automatically

Purchased Credits:

• Buy as needed
• Never expire
• Used after subscription credits
• Keep even if you cancel

Can I get a refund?

Yes, we offer:

• 7-day money-back guarantee
• Pro-rated refunds for annual plans
• Case-by-case for credit packs
• Contact [email protected]

How do I cancel my subscription?

1. Go to Settings → Billing
2. Click "Cancel Subscription"
3. Confirm cancellation
4. Keep access until period ends
5. Purchased credits remain

Features and Usage

How do I upload documents?

Three ways:

1. Drag and drop files into chat
2. Click paperclip icon and select
3. Paste content directly

Supported formats: PDF, TXT, MD, DOCX, code files

How does GitHub integration work?

1. Connect GitHub account
2. Install Vectly app on repositories
3. Select repos to connect
4. AI can now reference your code See GitHub Integration guide

What is web search?

Web search allows AI to:

• Access current information
• Overcome knowledge cutoffs
• Verify facts
• Find recent updates Costs 2 additional credits per search

What is reasoning mode?

Reasoning mode shows or enhances AI thinking:

• Claude: See thought process
• O1 models: Advanced problem-solving
• Useful for complex tasks
• Costs vary by model and effort

How do projects work?

Projects organize your work:

• Group related chats
• Share files across chats
• Track usage per project
• Maintain separate contexts
• Future: team collaboration

Technical Questions

Is my data secure?

Yes! We implement:

• End-to-end encryption
• Row-level database security
• No AI training on your data
• Regular security audits
• GDPR/CCPA compliance See Security & Privacy

What happens to my uploaded files?

Files are:

• Encrypted and stored securely
• Processed for AI understanding
• Available across project chats
• Deletable anytime
• Never shared or used for training

Can I use Vectly offline?

Currently, Vectly requires internet connection for:

• AI model access
• File processing
• Real-time features Offline mode is being considered for future.

Is there an API?

API access is coming soon for Power and Professional plans. Features will include:

• RESTful endpoints
• Authentication tokens
• Usage tracking
• Webhook support

What browsers are supported?

Vectly works best on:

• Chrome (recommended)
• Firefox
• Safari
• Edge
• Mobile browsers (responsive design)

Troubleshooting

Why is my chat not responding?

Check:

1. Internet connection
2. Credit balance
3. Model availability
4. Browser compatibility
5. Try refreshing page

Why can't I see my uploaded files?

Possible reasons:

• File still processing
• Upload failed
• Unsupported format
• File too large
• Try re-uploading

Why am I getting errors?

Common solutions:

1. Clear browser cache
2. Check credit balance
3. Verify file formats
4. Try different browser
5. Contact support

How do I report a bug?

Email [email protected] with:

• Description of issue
• Steps to reproduce
• Browser/OS info
• Screenshots if helpful
• Time of occurrence

Account Management

How do I change my email?

1. Go to Settings → Account
2. Click "Change Email"
3. Enter new email
4. Verify via link
5. Update complete

Can I merge accounts?

Currently manual process:

1. Contact support
2. Verify both accounts
3. Choose primary account
4. We'll migrate data
5. Old account closed

How do I delete my account?

1. Go to Settings → Account
2. Click "Delete Account"
3. Confirm decision
4. 30-day recovery period
5. Then permanent deletion

Can I export my data?

Yes! Export options:

• Individual chats
• Project archives
• All conversations
• File downloads
• Coming: automated backups

Pricing and Plans

Which plan is right for me?

Quick guide:

• Free: Testing, occasional use
• Starter: Individual regular use
• Hobbyist: Power users, developers
• Power: Heavy usage, professionals
• Professional: Business, teams

Can I change plans anytime?

Yes:

• Upgrade immediately
• Downgrade at cycle end
• Pro-rated billing
• Keep purchased credits
• No penalties

Do you offer discounts?

Available discounts:

• Annual billing (save 17%)
• Educational institutions
• Non-profits
• Open source projects Contact [email protected]

What payment methods do you accept?

We accept:

• Credit/debit cards
• Bank transfers (US)
• Digital wallets
• Corporate cards All processed securely via Stripe

Advanced Features

Can I use multiple models in one chat?

Yes! Switch models anytime:

• Click model selector
• Choose new model
• Continue conversation
• Each message priced separately

How do I maximize credit efficiency?

Tips:

• Start with cheaper models
• Enable prompt caching
• Be concise but clear
• Use appropriate models
• Upload context to projects

Can I collaborate with others?

Team features coming soon:

• Shared projects
• Team billing
• Access controls
• Collaboration tools Currently: export and share manually

Will you add specific feature?

We're always improving! Request features:

• Email [email protected]
• Include use case
• Explain benefits
• Vote on roadmap (coming)

Still Have Questions?

Contact Options

• Email: [email protected]
• Response Time: 24-48 hours
• Priority Support: Paid plans
• Community: Forum coming soon

Before Contacting Support

1. Check this FAQ
2. Read relevant documentation
3. Try troubleshooting steps
4. Gather error details
5. Include account email

We're here to help make your Vectly experience amazing!