Privacy Policy

1. Introduction

TechHive Labs LLC ("we," "us," or "our") operates Vectly (the "Service"). This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

2. Information We Collect

Personal Information

When you create an account, we collect:

• Email address
• Name (optional)
• GitHub username (if connecting repositories)
• Payment information (processed securely through Stripe)

Usage Data

We automatically collect:

• Chat conversations and messages
• Uploaded documents and files
• Connected repository information
• Credit usage and transaction history
• Service preferences and settings

Technical Data

We may collect:

• Browser type and version
• Device information
• Anonymized usage patterns and analytics

We use Umami Analytics for privacy-friendly website analytics. Umami:

• Does not use cookies
• Does not collect personally identifiable information
• Anonymizes all visitor data
• Respects "Do Not Track" browser settings
• Is fully GDPR compliant

3. How We Use Your Information

We use the collected data for various purposes:

• To provide and maintain the Service
• To process your AI chat requests
• To manage your account and subscriptions
• To process payments and track credit usage
• To improve our Service and develop new features
• To communicate with you about updates and support
• To detect, prevent, and address technical issues
• To comply with legal obligations

4. Data Storage and Security

Your data is stored securely using industry-standard practices:

• All data is encrypted in transit using TLS/SSL
• Sensitive data is encrypted at rest
• We use Supabase for secure database hosting with row-level security
• Payment information is handled by Stripe and never stored on our servers
• Regular security audits and updates are performed

5. Third-Party Services

We use the following third-party services:

• Stripe: Payment processing (see Stripe's privacy policy)
• Supabase: Database and authentication services
• OpenAI: GPT model API access
• Anthropic: Claude model API access
• Cohere: Embedding and reranking services
• GitHub: Repository integration (if enabled)
• Umami Analytics: Privacy-friendly website analytics (no cookies, no personal data collection)

These services have their own privacy policies. We do not control and are not responsible for their privacy practices.

6. AI Model Interactions

When you use AI models through Vectly:

• Your messages are sent to third-party AI providers (OpenAI, Anthropic, etc.)
• We do not use your conversations to train AI models
• AI providers may have their own data retention policies
• We store conversations for your reference and to provide context in future chats

7. Data Sharing

We do not sell, trade, or rent your personal information. We may share your information only in the following circumstances:

• With your consent
• To comply with legal obligations
• To protect our rights and safety
• With service providers who assist in operating the Service
• In connection with a merger, acquisition, or sale of assets

8. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Export your data in a portable format
• Opt-out of marketing communications
• Cancel your subscription at any time

To exercise these rights, please contact us at [email protected]

9. Data Retention

We retain your data for as long as necessary to provide the Service:

• Account data is retained while your account is active
• Chat history and files are retained until you delete them
• Transaction records are retained for legal and accounting purposes
• Deleted data may persist in backups for up to 30 days

10. Children's Privacy

Vectly is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal data, please contact us.

11. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your jurisdiction. By using Vectly, you consent to such transfers.

12. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, used, shared, or sold.

13. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

14. Contact Us

If you have questions about this Privacy Policy, please contact us:

TechHive Labs LLC
Email: [email protected]
United States