Overview

At Vectly, we want you to be satisfied with our service. This Refund Policy explains when and how refunds are processed for subscriptions and credit purchases.

Refund Eligibility

Time Limits

• Refund requests must be submitted within 7 days of the original purchase
• Refunds are not available after the 7-day window, regardless of usage

Subscription Refunds

Subscription refunds are calculated based on actual usage:

Calculation Method:

• Refund = (Subscription Price) × (Unused Credits ÷ Total Monthly Credits)
• Only unused subscription credits count toward refunds
• If you've used more than 50% of your monthly credits, no refund is available

Example:

• Starter Plan: $9.99/month for 12,500 credits
• Used: 2,500 credits (20% usage)
• Refund: $9.99 × (10,000 ÷ 12,500) = $7.99

Credit Pack Refunds

One-time credit pack purchases are refundable under these conditions:

• Unused Credits: Full refund for completely unused credit packs within 7 days
• Partially Used: Prorated refund based on unused credits
• Fully Used: No refund available

Non-Refundable Items

The following are not eligible for refunds:

• Subscription credits that have been used
• Credits used for AI model interactions
• Credits used for web search, reasoning, or other premium features
• Service fees or transaction costs
• Requests made after the 7-day window

Subscription Cancellation

Immediate Cancellation

• You can cancel your subscription at any time through your account settings
• Cancellation takes effect at the end of your current billing period
• You retain access to unused subscription credits until the period ends

Mid-Cycle Cancellation with Refund

• Refund requests for mid-cycle cancellations must be made within 7 days
• Calculated based on unused credits as outlined above
• Processed to your original payment method within 5-10 business days

Refund Process

How to Request a Refund

1. Email: Send a refund request to [email protected]
2. Include: Your account email, purchase date, and reason for refund
3. Timeline: We'll respond within 2 business days

Required Information

• Account email address
• Purchase date and transaction ID
• Reason for refund request
• Current credit usage (we'll verify this)

Processing Time

• Review: 1-3 business days
• Processing: 5-10 business days to original payment method
• Notification: Email confirmation when refund is processed

Abuse Prevention

To maintain fair pricing for all users, we monitor for refund abuse:

• Pattern Monitoring: Multiple refund requests may result in account review
• Usage Analysis: High usage followed by refund requests will be flagged
• Account Restrictions: Abuse may result in refund restrictions or account suspension

Disputes and Chargebacks

Before Filing a Dispute

Please contact our support team first at [email protected]. Most issues can be resolved quickly without involving payment processors.

Chargeback Policy

• Chargebacks may result in immediate account suspension
• Access to services will be restored only after dispute resolution
• Fraudulent chargebacks may result in permanent account termination

Special Circumstances

Technical Issues

If our service experiences significant downtime or technical issues:

• We may offer service credits or refunds at our discretion
• Credits will be applied automatically to affected accounts
• Major outages may qualify for prorated refunds regardless of usage

Account Termination

If we terminate your account for policy violations:

• No refunds will be provided for any unused credits or subscription time
• All purchases are forfeited upon termination for cause

Payment Method Changes

Credit Card Issues

• Declined payments don't qualify for refunds
• Update payment methods through your account settings
• Contact support for billing assistance

Currency and Fees

• Refunds are processed in the original currency
• Bank fees or currency conversion fees are not reimbursed
• International transaction fees are not refundable

Contact Information

For refund requests or questions about this policy:

Email: [email protected]
Subject Line: "Refund Request - Your Account Email"
Response Time: Within 2 business days

Policy Updates

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our service after changes constitutes acceptance of the new policy.

For questions about refunds or billing, please contact our support team. We're here to help ensure you have a positive experience with Vectly.